Refund Policy

The short version

• If a render fails, your credits come back automatically.
• Your lyrics pass an automated safety filter before anything is charged. Rejected lyrics cost nothing.
• If a finished video misses too many of your lyrics, we re-render it once for free. If the second take misses too, you get the better take, and in some cases your credits come back automatically (details below).
• Otherwise, credits spent on a finished video are not refundable.
• An unused one-time pack can be refunded within 7 days of purchase.
• You can cancel a subscription at any time. The latest charge can be refunded within 7 days if you have not used credits from that period.
• Duplicate charges and technical problems on our side are always refunded.

Kiravu (kiravu.com) is operated by [Operator legal name], [Operator address]. To ask for a refund, email support@kiravu.com. This policy takes effect immediately.

How credits work

The cost depends on the model, resolution and length you pick. A standard song (12 seconds at 720p on Standard) costs 10 credits. A 12-second clip costs from 5 credits (480p on Standard) to 93 credits (1080p on Flagship), and shorter or longer clips scale proportionally. Aspect ratio does not change the price. The credit cost is shown before you start a render.

• One-time packs. Credits from a pack never expire.
• Monthly plans. You get new credits each month, valid for 30 days.
• Yearly plans. You get the whole year's credits up front, valid for 365 days.
• Credits have no cash value and cannot be transferred.

Lyrics safety check

Before a render starts, an automated safety filter checks your lyrics. If it rejects them, nothing is charged. Change the lyrics and try again.

Failed renders

Sometimes a render fails. The video provider may return an error, the render may time out, or the video model's own safety filter may turn the video down. In each case we return the credits to your account automatically, and you do not need to ask. A failed render is never charged.

Automatic lyric check

Every finished video's audio is transcribed and compared with your lyrics.

1. If the first take gets fewer than 60% of the words right (45% for Chinese lyrics), we re-render it once for free.
2. If the second take also misses, you get the better of the two takes.
3. If even the better take gets fewer than 30% of the words right, the credits come back to your account automatically. This automatic refund happens at most 2 times per account in any 30 days.
4. In any other case, or once you have had 2 automatic lyric refunds in 30 days, email support@kiravu.com within 7 days of the render and we will review it.

Finished videos

Apart from the lyric check above, once a video has rendered and is ready, the credits used for it are final and cannot be refunded. AI output can be imperfect, and a face or lip-sync that is not quite what you hoped for is not a failed render. For better results next time, use clear, front-facing photos in good light, and check your lyrics before you start a render.

If something looks seriously wrong with a finished video and you think it is a technical fault, email us within 7 days. We will look at it and, if it is our fault, we will return the credits.

One-time credit packs

You can ask for a refund of a pack within 7 days of purchase if none of the credits from that pack have been used. Email support@kiravu.com from the address on your account and tell us which pack you bought. If some of the credits are already used, the pack is not eligible for a refund.

Subscriptions

• You can cancel at any time in Billing. After you cancel, you will not be charged again, and you keep access and your credits until the end of the period you already paid for.
• Cancelling does not refund the current period by itself.
• If you ask within 7 days of a charge, and you have not used any credits from that period, we will refund the latest charge. Email support@kiravu.com.
• We do not refund earlier periods, or periods where credits have been used.

EU and UK: your right to withdraw

If you live in the EU or the UK, you normally have 14 days to withdraw from an online purchase. Credits are digital content, and we add them to your account as soon as you pay. By buying credits, you ask us to deliver them right away, and you accept that your 14-day right to withdraw ends once they are delivered. The 7-day refunds for unused packs and unused subscription periods described above still apply.

Duplicate charges and technical problems

If you were charged twice for the same purchase, or a payment went through but the credits never arrived, tell us and we will fix it. That means either adding the missing credits or refunding the extra charge. Please send us the email on your account, the date and, if you have it, the receipt.

Chargebacks

Please write to us before you open a dispute with your bank or card issuer. We would rather sort it out directly and quickly. If a chargeback is filed on a payment that is valid, we may suspend the account and its credits while the dispute is open.

How refunds are paid

Approved refunds go back to the original payment method through the payment provider (Stripe, or another provider such as Creem or PayPal). Timing depends on your bank or card issuer. It often takes a few business days. When a refund is paid, the matching credits are removed from your balance.

Banned accounts

If we close an account for breaking our Terms of Service, for example by uploading photos without permission, the credits on that account are not refunded.

Your rights under the law

This policy is in addition to any consumer rights you have under the laws where you live. Those rights are not affected.

Contact

To request a refund or report a billing problem, email support@kiravu.com.